Hi,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
This is the image being used as the og:image
https://halmstadcoachcenter.se/wp-content/uploads/Fin-bild-skriver-i-block-1.jpg
It is throwing a 404 and that is why Facebook can’t read it.
Please add a new featured image to that post or add a fresh image in the Facebook tab.
If it still won’t work, you might have hotlink protection enabled that you might have to ask your web hosting provider to disable.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi, thanks for the reply. Thats not the image that i set as global or at page level as shown on the images above. This is the image name used for both global and page level. https://imgur.com/ywpSIre
Hotlinking is off.
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have tried to log in but it seems you have some security measure that blocked me to log in. Could you temporarily disable it?
Looking forward to help you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have tested the URL you had shared and the open graph image shown is as set in your post. Could you please check the screenshot I have attached and let us know if we are missing something.
Looking forward to helping you. Thank you.
Thats weird, I didnt do anything to the website since I contacted you and that page is now working.
Though there is no image showing for the landing page: https://halmstadcoachcenter.se.
Hello,
I have just checked it on the Facebook Sharing Debugger but it seems to have one: https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fhalmstadcoachcenter.se%2F Could you check it?
Looking forward to help you.
What does that mean? Do I need to create a fb app id to get it working?
Hello,
Thank you for contacting Rank Math today.
Please check the new screenshot I have attached. The image still shows on your landing page. missing fb_app_id is just a warning which you can get rid of by adding an app id in Rank math > Titles&Meta > Social Meta
Hoping this helps you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.