Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The Rank Tracker feature is only available using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or share the email address you used for the purchase so we can locate your account and verify it?
Meanwhile, navigate to Rank Math > Status & Tools > Database Tools and click on the button “Fix Collations”: https://rankmath.com/kb/rank-math-status-and-tools/#fix-analytics-table-collations
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
