Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I am unable to reproduce these errors on my end, is this possible that you are using a memory intensive theme?
Would you mind temporarily switching to one of the stock WP themes and performing these steps to check whether the issue is stemming from a conflict https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
am using jnews theme https://themeforest.net/item/jnews-one-stop-solution-for-web-publishing/20566392
i cannot change my theme because i have lots of things there, i might lost the changes
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This reply was modified 5 years, 7 months ago by
Gopi.
i tried this https://rankmath.com/kb/check-plugin-conflicts/
If i enable any plugin its throwing the error.
I checked with twenty 20 theme
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This reply was modified 5 years, 7 months ago by Gopi.
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This reply was modified 5 years, 7 months ago by Gopi.
Hi there,
Thanks for the response.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
may i know the reason why do you need? sensitive data
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please delete the current files and try with the following ones?
https://i.mythemeshop.com/f3AdvJ
Hope that helps.
Looking forward to hearing from you soon. Thank you.
what is the issue. why do you want to delete the old one?
if i delete what will happen to my meta description of posts
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This reply was modified 5 years, 6 months ago by Gopi.
HI Gopi,
Thanks for the question.
We have identified a bug in the latest version that is causing similar issues, you do not need to worry replacing the plugin files should not cause any data loss.
The changes in plugin files will however be available in the next update.
I hope this info helps. Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
