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Hi
After i update the rank math plugin the sitemap not loading , Its giving below error
This page contains the following errors:
error on line 3 at column 6: XML declaration allowed only at the start of the document
Below is a rendering of the page up to the first error.Please help me to solve this issue
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Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
We logged in to your site using the provided access details in the sensitive data section of this ticket.
Upon Investigating we could see that this is caused by 2 blank lines in your wp-config.php file.
We tried to login to your FTP but that fails, we request you to kindly provide the host and port details for successful FTP login.
Once we are able to login using FTP we will be able to edit the file and remove the blank lines.
We really look forward to helping you.
Thank you.
The ticket ‘Sitemap error’ is closed to new replies.