Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Unfortunately, you cannot access the PRO files without an active subscription. Also, even if you install previously downloaded PRO plugin files, you won’t be able to update it to the latest version and our team regularly updates the plugin.
You can make a new purchase from here:
https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hi Princess,
Thanks for the reply. I understand that for updates and support I would need an active subscription.
But for now I would like to re-install the Pro version which I previously.
I had to remove the plug-in from my website therefore I believed the Pro plugin would still be in my Dashboard regardless of having an active subscription.
Many other companies operate this way.
Can you please send me a link to where I can download the Pro version which I previously bought?
Thanks
Justin
Hello,
Much like the downgrade version on the WordPress repository we only support downgrading for 5 to 6 versions prior to prevent any security issues from using old plugin files.
Since your subscription was canceled last year in August, the version that was available at that time is much older than the versions we support and thus it’s not possible to get that at the moment.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
