Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Back to the issue, we’ve checked your site and found that the following REST Routes we use to update the data are being blocked by your Wordfence firewall. Please check the screenshot in the sensitive data section for your reference.
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
In order to resolve this issue, please try to whitelist these routes on the firewall so that the data can be updated correctly on your website: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
