no Rank Math button in DIVI visual builder

#593710
  • Resolved Wolf-gunter Steinmetz

    2 years, 9 months ago

    Rank Math free

    I installed and activated Rank Math for my DIVI site. I can change all the settings from the WP-menue, but the Rank Math button does not appear in the DIVI visual builder, as advertised. When I select Rank Math in the menu bar, the screen shows the classic builder and the option “use DIVI visual builder” does not work.

    I already tried clearing the cash and removing transients, but to no avail!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    2 years, 9 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Wolf-gunter Steinmetz

    2 years, 9 months ago

    Rank Math free

    Hello!
    Unfortunately this did not change anything. Even with all other plugins inactive, the button will not appear in the DIVI-builder, as it should.

    I also have another website, with a very similar setup and it does work there, just as it should.

    I have no idea what could be the issue here and am ready to deinstall Rank Math again.

    Rakibuzzaman Siam

    2 years, 9 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘no Rank Math button in DIVI visual builder’ is closed to new replies.