Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please try to update the Rank Math plugin to the latest version and see if that resolves the issue: https://rankmath.com/changelog/free/
If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Rankmath is updated to the latest version. The admin data for the website is in the sensitive data field. Can you see it?
And I made a full backup of the site.
Thank you very much for your help!
All the best,
Sara
Hello,
Can you please share with us the steps you followed to reproduce the error?
Also, please share your FTP credentials in the sensitive data section since the debug.log file is not accessible from the Rank Math System status.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
can you see the FTP credentials now?
All the best,
Sara
Hello,
Yes, I can see the FTP credentials now. But we’ll need additional information, if you’re encountering the error only in the debug.log file or anywhere else in WordPress. In short, how did you find the error, or if there’s any way to reproduce the error, please share us.
Looking forward to helping you.
Thank you.
Hi,
everyday I get an email with this error. I don’t see it anywhere else.
But once a day there is a generated WordPress email which is sent to my admin-email-address.
So I get this error every day, but I don’t know how to reproduce it.
Best regards,
Sara
Hello,
I’ve cleared the Rank Math transients on your site and verified the line in the error in your website files.
Please clear your website and server cache as the PHP version is already updated.
Once done, monitor again if you’re still receiving the email.
Looking forward to helping you.
Thank you.
Hi,
thank you very much for your help!
I cleared all caches and will now monitor if I still get the mails.
Best regards,
Sara
Hello,
You are very welcome. We are glad to hear that you cleared all caches on your site.
Please keep an eye on your email and let us know if you still receive the error message. We hope that the issue is resolved and you can enjoy using Rank Math without any problems.
If you have any other questions or concerns, please feel free to contact us anytime. We are always here to assist you.
Best regards,
Hi 🙂
Unfortunately, the error messages still come daily.
What I noticed is that the error message still refers to PHP version 7.2.34. But I have already changed the server weeks ago to 8.0.20. (See screenshot attached directly from WordPress.)
https://cloud.technikelfe.com/index.php/s/8JcseVl3ZpccZ4e
What can be the problem here?
Thank you very much for your help!
All the best,
Sara
Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt:
WordPress-Version 6.2.2
Aktives Theme: Zuki Child (Version 1.1.11.1661417872)
Aktuelles Plugin: Rank Math SEO (Version 1.0.118)
PHP-Version 7.2.34
Fehler-Details
==============
Ein Fehler vom Typ E_PARSE wurde in der Zeile 150 der Datei /var/www/vhosts/web21.alpha.vienna7.net/httpdocs/blog/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/providers/class-taxonomy.php verursacht. Fehlermeldung: syntax error, unexpected ‘)’
Hello,
You will need to get in touch with your hosting provider and make sure that the version defined on the Apache server handler matches the one you have in WordPress.
We cannot change that or check the version of the Apache handler as that is only available to server administrators.
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel,
I have already set all the settings on the hoster so that the website runs on PHP 8.0. Therefore I don’t quite understand why PHP 7.2 still appears in the error message… But I will check it again.
Thank you very much for your help!
All the best,
Sara
Hello,
Sure, let us know how this goes.
Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
