Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please share the affected URLs with us? So that we can investigate the issue further for you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your website and indeed there are duplicate meta tags presented in the page source.
It seems like the other meta tags are being added by any of the plugins/theme you’re using. To identify the culprit behind this issue, we suggest you to go for a plugin conflict check.
Here’s a guide that you may try following to do a plugin conflict check:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
You are the culprit. Test already done before writing to you. 🙂
Hello,
If Rank Math is causing your issue, you can remove the meta title we have generated via our filter code, however, it would still generate the title that will be generated by WordPress default theme title.
With that said, we would like to check this over to your WordPress admin dashboard.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login details you have shared are incorrect. Please check and share the working login details so we can check this further.
Looking forward to helping you.
I have sent the new password to your email
Hello,
We tried to reset the password but appears to be not working.
We’d like to request you to set a password to that account and share the ready account credentials with us so that we can check.
Looking forward to helping you.
Thank you.
I sent you the password via email. I will write it here.
Hello,
We’re still getting an incorrect username or password using the email/username and password you have shared.
Could you please check and ensure they are working properly?
Looking forward to helping you.
Thank you.
Credentials work.
Wait a few seconds before pressing Enter. Turnstile considers you a bot if you are too fast. The same thing happened when I had recaptcha.
Hello,
We are getting the following when trying to access the website:
Please make sure to verify the same on your end and get back to us when everything is resolved with the server error to debug the title issue.
Thank you.
My website contact email is incorrect.
Yes, that error happens from time to time. Then it settles down on its own. You have to try again and wait for the right moment. You don’t have to rush things.
Hello,
Could you please try to update the password in the sensitive data section for the user you have created for us? We tried to login and the password was wrong even trying to reset it, the email is never coming to our email address account.
Looking forward to helping you.
