Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This suggests that you have another plugin on your site that is affecting the sitemap module in our plugin. Please perform the steps outlined on the following page to isolate the culprit: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/
Looking forward to helping you. Thank you.
Hello Michaael,
thank you for the fast response. As I wrote before, I already disabled live all the plugins, and couldn’t find the plugin, which could cause this issue. I’ve been using RankMath for a month now and sitemap was okay till now. 🙁
Beata
Hi there,
Apologies for missing that above.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins and add our support email to your GSC profile s******@r*********** in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have updated the sensitive datas. Thank you.
Hello Adamonero,
We are so sorry about that.
We are checking the issue. We will get back to you very soon.
Hello,
I see the issue on your site but I could not reproduce this issue on my setup. Can you please share your site’s FTP access in the Sensitive Data Section so we can enable the debug and check if any errors are logged in the debug.log file?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you confirm that you sent us the correct FTP access?
I am only getting an empty root folder once logged in using my FTP client.
I am looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello, any news? I updated RM again, but nothing happened. Will I get back my sitemap again? 🙁
Beata
Hello,
Thank you for providing the FTP access but now I cannot log in to your site’s admin panel. It looks the temporary link is suspended ( please see the screenshot I added in the Sensitive Data Section ). Can you please regenerate the temporary login link and add in the Sensitive Data Section?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Pratik,
attached. one question. I saw, you’ve been in my FTP account, and I started to receive 503 errors. Do you have any idea, why I’m getting these?
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
