Multisite Connection Problem

#588276
  • Resolved Arjen

    2 years, 2 months ago

    Rank Math free

    Hello there,

    We have multisite and they are connected properly (network admin). We have installed RankMath on gortcoaching.nl but the problem appears on gortoutplacement.nl

    When we log into website we have error saying “Seems like your site URL has changed since you connected to Rank Math.”

    We tried your reconnect link but another error appears saying “Plugin Activation Error”.

    We also tried further troubleshooting and provided troubleshooting guide but nothing works.

    What are the next steps here?

Viewing 1 replies (of 1 total)
  • Jitendra

    2 years, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    The correct way to use our plugins on a multisite setup is to install them on the network but only activate them on specific subsites.

    If you have activated the free or the PRO version of the Rank Math plugin on the network, please deactivate them on the network and then activate them on the subsites.

    If the issue still persists, then please head over to your subsite’s WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account and see if that helps to resolve the issue.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Multisite Connection Problem’ is closed to new replies.