Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked your product page, and it’s getting a critical error message.
You must have received an email from WordPress with the details about the error. Please share it with us here so we can check and assist you further.
If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the critical error on your website.
Looking forward to helping you.
Thank you.
Hi,
i get this
2023/06/06 04:40:59 [error] 24752#24752: *176654 FastCGI sent in stderr: “PHP message: PHP Warning: Undefined array key “app” in /www/wallnerbio_545/public/wp-content/themes/flatsome-child/functions.php on line 72PHP message: PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /www/wallnerbio_545/public/wp-content/plugins/seo-by-rank-math/includes/modules/schema/class-frontend.php:73
Hello,
From the error log, it seems that there’s a corrupted schema applied to the product page. Please share the product edit URL link so we can check that as well.
You can try removing the schema and check again the product page.
Meanwhile, you’re using Rank Math PRO on your site, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/
Looking forward to helping you.
Thank you.
Hi,
here the link you need
https://wallner.bio/wp-admin/post.php?post=1127&action=edit
I don’t have access to the schema. Please check by yourself.
I use Paypal for the Pro Version. Receipt is here. I hope you can see it. [Moved to sensitive data section]
See you
Hello,
I checked the issue on your website I have removed the corrupted schema from the product and added the default Woocommerce schema again.
The product page is up and running now.
Please check from your end.
Looking forward to helping you.
Hello,
thanks you!
The pb is, i have the same issue with other products
https://wallner.bio/product/bauckhof-hot-hafer-beere/
Is there a solution where you or i can fixed it in one time?
David
Hello,
In this case, you can use the Bulk Actions to set the Schema as default(WooCommerce Product) for the affected products and fix the issue. Here is a quick screencast to help you do that: https://i.rankmath.com/v/fkowVC
Hope that helps. Let us know if you need any other assistance.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
