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Rank Math is not tracking data/stats. Something is very wrong. I’ve asked before (when this problem repeatedly occurred on another one of my sites) and was told to just click a button in pending actions on the site, but that seems counterintuitive to the goal of this plugin. Why should I have to manually force the site to fetch data every single day and then it still not accurately fetch the data for the site? Something is VERY wrong here.
Rank Math stats don’t match Google stats on one of my websites and there are NO STATS on another website of mine.
https://snipboard.io/YTNZt9.jpg
It hasn’t worked but once in 90 days.
https://snipboard.io/BeQ6L7.jpg
Clicking “run” on the pending action doesn’t work. It won’t run.
https://snipboard.io/OK7Ujk.jpg
After you click it to run, this is all that happens:
https://snipboard.io/aV18TZ.jpg
After refreshing the screen, I’m back to a pending job again and nothing has changed in the Rank Math dashboard.
https://snipboard.io/jZ6a8w.jpg
https://snipboard.io/mnDR2V.jpgPlease advise.
Thanks!
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Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please try to follow the steps from this guideline and see if that helps to resolve the issue?
https://rankmath.com/kb/delete-old-analytics-data/If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
We deeply apologize for the delay and inconvenience.
For some reason, your ticket has been moved to “Unapproved” status because of the external links posted in your previous replies. I went ahead and changed that.
Back to the issue, after debugging your Analytics setup, I discovered that the Google account you connected to Rank Math plugin has a property that is currently not owned by you as you can see in the screenshot below:
Kindly head over to your GSC (Google Search Console) > Settings > Users and Permissions and make sure that you own the property you have connected to our plugin.
If you have resolved that, head over to your WP Dashboard > Rank math > General Settings > Analytics and reconnect your Google service. Here’s a screenshot for your reference:
As for the issues with your Content Analysis not reading the images and content of your page, please share some of the affected URLs so we can take a closer look at them.
Looking forward to helping you with this one.
Hello,
We deeply apologize for the inconvenience.
We have released a new update to fix the issue. I can see that your Rank Math plugin has also been updated to the said new update.
Checking your analytics setup now, and it seems to be working on our end. Please refer to my screenshot below:
The analytics stats also shows data but the number seems to be so small at the moment. If this isn’t accurate, please share the organic traffic data from Google Search Console for the last 30 or 15 days so we can compare it with the data coming through in the Analytics module.
Looking forward to helping you.
The ticket ‘Rank Math NOT Tracking Data/Stats’ is closed to new replies.