Hello,
Thanks for contacting us and sorry for the inconvenience caused.
It can take a few hours for Google to detect the added code and start tracking your site. If you are still facing the issue, please share the URL of your site so we can check if the code is installed or not.
Looking forward to helping you.
Thank you, I will keep an eye on that and let you know if I need further help. Kind regards, Andrew
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Theanks, its still telling me I need to set up my GA4 account
Here is my website’s url: https://yachtsandproperty.com/
Hello,
I can see the Google code is added to your website. Please refer to the sensitive data section for screenshot.
Would you please confirm, if you’re logged in with the correct Google account using which GA was set.
Also, we would like to check the settings once. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
Are you say I have different login credentials for my GA4 account?
Kind regards
Andrew
Hello,
No, you have already connected the property in your website with the Google Analytics 4 property.
Since it is a new property, it doesn’t have any data for search traffic and that’s why it is showing zero. You may need to wait to track stats using GA4 and once there is enough data, it will be fetched by our plugin.
To verify that, please check your Google Analytics account for your GA4 property: https://analytics.google.com/analytics/web/ and check if there is some data for the organic traffic for a timeframe of the last 30 days: https://seochatter.com/how-to-check-organic-traffic-in-google-analytics/
You can share the screenshot of the organic traffic using this tool and upload the screenshot here.
Looking forward to helping you.
Thank you.
Sorry, I must not have made this clear. My problem isnt a lack of tracking data. My problem is when I open Google analytics there is an alert telling me to complete GA4 set up. So it seems like the process I’ve done with your app hasnt updated google
Hello,
Our plugin has added the code correctly and you can confirm that using this tool: https://tagassistant.google.com/
Please make sure that you are checking the Mallorca Yachts & Property – GA4(289733864) property in your GA account. If the issue persists, please share a screenshot of the message you are seeing in your GA account. You can use a tool like https://imgbb.com/ to share the screenshots.
Looking forward to helping you.
Thanks for the advice. It seems I was trying to login to my old account. I now realise there is a separate account for GA4 and it works correctly. So do I need to be concerned that my old account is still asking me to update ? you can download the screenshot from here https://we.tl/t-dB7XzbYPrb
Hello,
As you’re using separate account for GA4 and it works perfectly and also tracking the data. Also, in the old Google Analytics account, you can see it had already stopped capturing the data as the website is now connected to another GA4 account. In this case, I wouldn’t worry as you’re not using that account any more.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you
Thanks
I never said that the normal analytics account has stopped capturing data, that was missinterpreted or misscommunicated somewhere down the line. The only issue was that I was getting the alert to complete set up of GA4. Anyway, I assume your point still stands that now I have access to the active GA4 account I can ignore the fact the old account is alerting me to install GA4?
Hello,
Yes, the only relevant messages and the ones that should be handled are the ones on the currently active account.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
