Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It is usually caused by empty lines at the end of the functions.php file in your theme. Could you check it?
If you are unable to find it, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to trace the issue to the file in your current theme at inc/class.traveller
But meanwhile testing it seems the website had a 500 error. Could you check it and let us know once you enable again the website login so we can continue checking it?
Looking forward to help you.
What you do ??
I cant access nothing
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I reinstall themes, and its OK
If you have pb again, you have hosting access
Hello,
Thank you for the follow up.
Your site seems to be inaccessible and your host access don’t seem to work for me. Could you please check so we can look into the issue further.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Glad to see it works, do you want I set the thread as solved? I hope you won’t have any issue, but if you have one or you have any questions in the future, just let us know and we will be here to help you.
Looking forward to help you.
No, login/Password work . Your fiend cant connect ????? I ha ve again my problem
Hello,
Thank you for the follow up.
I have tried all the credentials provided but they are still not working for me. Would you please confirm that they are working from your end and let us know.
Looking forward to helping you. Thank you.
LOGIN & PASSword WORK !!!!!!
Hello,
Thank you for the follow up.
Please check the screencast I have attached in the sensitive section and let us know what we are missing so we can help further. The domain I am using is https://www.yourdomainname.io/wp-admin.php
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
