Pls help We are not able to update the Title, Description & Focus Keyword

#570144
  • Resolved Aryan Vandre

    1 year, 10 months ago

    Rank Math free

    We are facing an issue where our keyword and description tags are not getting saved in our website’s rank math plugin. We have followed all the steps, including checking for plugin conflicts, resolving JavaScript-related errors, contacting hosting support, and changing the theme and updating rank math, but still, the issue persists. Please help us resolve this problem.

    https://imgur.com/a/mG8qG2f

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    1 year, 10 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Aryan Vandre

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Sandeepan Kumar

    1 year, 9 months ago

    Rank Math business

    Hello,

    I ran the test on the firewall and it’s being blocked by GoDaddy. Please refer to the image in the sensitive data section.

    In this case, please contact Godaddy to whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Let us know how this goes.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Pls help We are not able to update the Title, Description & Focus Keyword’ is closed to new replies.