Can't sign in / log in

#5697

Resolved Web Master
6 years, 5 months ago

Rank Math free

I changed my email for login from w********@j*************************** to j***********************@g********.

I could login using the old email, but now cannot, using the new email. I get the message:
“Something went wrong, please contact us.”

Please help!
-Woody

Viewing 7 replies - 1 through 7 (of 7 total)

Michael Davis
6 years, 5 months ago

Rank Math free

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

I have raised this issue with our accounts team and we will be resetting your account access shortly and get back to you.

Looking forward to helping you. Thank you.

Web Master
6 years, 5 months ago

Rank Math free

Status?

Rank Math
6 years, 5 months ago

Hello,

Before we reset the details for you, can you please email us at s******@r*********** so it could be done faster?

Looking forward to helping you. Thank you.

Web Master
6 years, 5 months ago

Rank Math free

Done.

Have you reset my account?

I still cannot login.

I still get the same message:
“Something went wrong, please contact us.”

-Woody, JCSA Webmaster

Todd
6 years, 5 months ago

Rank Math free

Hi Woody,

That sounds like a cache issue.

After you see that message, can you please try and go to this link to access your account:

https://rankmath.com/my-account/

It should work.

Do let us know how it goes.

Web Master
6 years, 5 months ago

Rank Math free

Yes, that worked. Thanks. I was able to log in and change my password.

Todd
6 years, 5 months ago

Rank Math free

Hello,

We are so glad to hear that.

If you need our help with anything else, please don’t hesitate to open a new ticket.

Viewing 7 replies - 1 through 7 (of 7 total)

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