Credits missing

#565043
  • Resolved Christopher Fill

    2 years, 6 months ago

    Rank Math free

    Hi, I had the free rank math plugin setup on our clients website. I purchased credits through our CMS in which it directed me to the rank math site to finish the transaction. It then emailed me an invoice for my purchase of the credits, but when I returned to the site it still shows the credit count as ZERO.

    I then proceeded to upgrade to the pro version, but still the credit count shows ZERO.

    Total 52.96

Viewing 3 replies - 1 through 3 (of 3 total)
  • Uzair

    2 years, 5 months ago

    Hello,

    Thank you so much for getting in touch.

    We see the Content AI purchase for $49 but we do not see any PRO license purchase.

    The Content AI credits were bought from: marketing@s*****o*law.net

    You can request for a password reset here:
    https://rankmath.com/my-account/

    Or, let us know if you want this purchase to be transferred to your other email ID you mentioned in the sensitive data section.

    Christopher Fill

    2 years, 5 months ago

    Rank Math free

    Hello Uzair, Yes, If you could please transfer to the account that I mention in the sensitive Data section. Thank you

    Princess

    2 years, 5 months ago

    Hello,

    We have transferred your purchased AI credits to this account

    Now, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
    disconnect
    reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct AI credit count.
    refresh credits

    You can also check the same from here: https://rankmath.com/my-account/websites/

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Credits missing’ is closed to new replies.