-
Sorry if posting this twice but the first one doesn’t show on my tickets page.
Today my woocommerce site throughs a fatal error on woocommerce product details page.
Fatal error: Uncaught Error: Call to undefined function MyThemeShop\Helpers\mb_strrpos() in /home/my-website/public_html/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress-helpers/src/helpers/class-str.php:208 Stack trace: #0 /home/my-website/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-singular.php(169): MyThemeShop\Helpers\Str::truncate(‘Pellentesque ha…’, 160) #1 /home/my-website/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-singular.php(48): RankMath\Paper\Singular->get_post_description(Object(WP_Post)) #2 /home/my-website/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(189): RankMath\Paper\Singular->description() #3 /home/my-website/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/class-head.php(178): RankMath\Paper\Paper->get_description() #4 /home/my-website/public_html/wp-includes/class-wp-hook.php(287): RankMath\Frontend\Head->metadesc() #5 /home/my-website/public_html/wp-includes/class-wp-h in /home/my-website/public_html/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress-helpers/src/helpers/class-str.php on line 208
We are almost ready to go online and now this happend. It is very critical to solve this. Thanks in advanced.
-
Hello,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
Please disable Rank Math and enable it once again.
If that doesn’t work, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Sorry for the issue you are facing.
Please update to the latest version, 1.0.43.1
That should resolve the issue.
If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Fatal error in woocommerce product page’ is closed to new replies.