Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The temporary login you shared is redirecting to the homepage. Please check the temporary login.
In the meantime, please make sure you’ve updated the plugins and theme to the latest version. We’ve seen in older version of Divi, few options weren’t working.
If the problem persists even after updating the theme and plugins, then it might be due to plugin / theme conflict. Please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you
We have given you the correct login id. we have checked that, its logging in correctly. Please check once again.
Hello,
I tried to login again with the details provided and again I was redirected to homepage.
Please check the screen recording : https://www.loom.com/share/1ce2bc455cf34bce8dcb89e6ed82d203
Looking forward to helping you.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
