Rank Math stopped working, won’t open

#559960
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you’re using WordPress version 6.2 on your website? We’ve seen this issue with WordPress 6.2 when your theme/plugins are not updated. Please make sure that all of your plugins and theme are updated to the latest version.

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We’ve checked your site and seems that the Rank Math SEO Meta box is working properly on your post editor page.

    If it doesn’t expand after the page load then you can click the button on the right to expand the tab.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Thank you – it is working now for the first time in two weeks! It would not open previously. Many thanks for your help!

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math stopped working, won’t open’ is closed to new replies.