Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We never ignore any support ticket. We take each and every support ticket seriously. Each user no matter if they are using Free or Pro, their support tickets are answered until the issue is resolved.
Would you please let us know your query and how we can help.
Looking forward to helping you.
Thank you for responding. I have submitted tickets which were deleted without a reply, automatically (probably by algorithm, but I don’t know why)
I want you to please DELETE all of my tickets except #551480. Once done you can close this ticket and I will use #551480. thank you
I got an email saying Sandeepan Kumar responded to this ticket one minute ago, but there’s no new updates?
Hello,
The notification you have received is from his reply above, which could have been delayed by the system.
However, I’ve already deleted all your support tickets as requested and closed this one. Please continue in the same ticket you have referred so we can assist you accordingly.
Looking forward to helping you.
Thank you.
