My Credits haven’t been added to my account

#556870
  • Resolved Julie
    Rank Math free
    Content AI Creator

    I have just purchased more credits and they haven’t been added. I have deactivated the plugin and reactivated it as has been suggested when I have previously purchased credits.
    There is also an API error message showing up when I am analysing a key word.
    Look forward to your support, thank you
    Kind regards,
    Julie Doherty

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We were able to replicate the issue on our end. We have informed the devs and they have identified the issue. We will update you soon once it is fixed.

    We really appreciate your patience in the meantime.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thanks.

    Julie
    Rank Math free
    Content AI Creator

    Thank you, for your reply. I look forward to hearing from you once the problem is fixed.
    Kind Regards,
    Julie

    Hello,

    Thank you for your patience. We would like to let you know that the API error has been resolved.

    Kindly check on your end and let us know how it goes.

    If you don’t see your AI credit, kindly reconnect your Rank Math account to refresh the credits. Head over to WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

    Julie
    Rank Math free
    Content AI Creator

    All Fixed, Thank you, your support is very much appreciated.
    Kind regards,
    Julie

    Hello,

    You are very welcome. Do let us know if yo need help with anything else.

Viewing 5 replies - 1 through 5 (of 5 total)

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