Schema error

#556101
  • Resolved Casey

    1 year, 7 months ago

    Rank Math pro

    I’m not super familiar with schema, but there is an error in my schema (see sensitive data below).

    Also, my schema is under VideoObject whereas my competitors is under Article. Is this important, and if so, how do I reset the schema? I’ve tried running the wizard again, but it didn’t change anything.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Md. Sakib Khandaker

    1 year, 7 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Are you using a custom implementation or filter to generate video schema? If so, please make sure the isFamilyFriendly value is returning either True or False, instead of 0 or 1.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Casey

    1 year, 7 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Casey

    1 year, 7 months ago

    Rank Math pro

    I am not aware of any special plugins. I have updated the sensitive data with login information for you guys to take a look. Thank you for your help.

    Reinelle

    1 year, 7 months ago

    Hello,

    I’ve corrected the value of isFamilyFriendly in your homepage’s Video schema and updated the page.

    You can now test again your site using the tool you have shared.

    Hope that helps.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Schema error’ is closed to new replies.