Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
We only report the 404s. We do not have information on how or why they are generated. You can get further insight into them by enabling the advanced monitor.
That will give you more information like referrer and user-agent. You can use that information to track down the source or find out if it is just bots generating those errors.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
[Moved to the sensitive data section]
Hello,
We deeply apologize for the inconvenience you may have faced. We never ignore or delete any tickets until our user says to delete them. It seems like your last reply was on pending for admin approval which is an automatic process by our algorithm.
I’ve checked your pages with both Schema validator and Google’s Rich Results Test and I can see that the Unparsable structured data is not added by our plugin. Please check the screenshots in the sensitive data section for your reference.
All the Schema from our plugin goes inside a script tag with the class rank-math-schema.
It seems like these invalid Schema are added by your theme or any other plugin. To determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I replied in sensitive data box…
Why did I get an email saying you had responded to this ticket (seconds ago), there is no new response here, is the ticket system playing up?
Hello,
I’ve tested the URLs you have shared, but it seems that the issue is already fixed. Please refer to the results attached in the sensitive data section.
Could you please confirm if you have been able to resolve the character issue in the schema?
Looking forward to helping you.
Thank you.
Thanks, yes I fixed it yesterday by just generating fresh schema code. No idea where the strange code insertions came from, but gone now. thanks again 🙂
Hello,
We are glad it worked for you.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
