Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
In this case, please check if you are using a Firewall as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how this goes.
Thank you.
It’s not firewall or cloudflare. Can you please check?
Hello,
I tried checking for the Rank Math REST routes on your site if they are being blocked and yes, I found the Rank Math REST routes are being blocked by Wordfence installed on your site. Here’s a screenshot below for your reference.
Please refer to the screenshot attached in the sensitive data section.
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
In order to fix this issue, please whitelist the above mentioned Rank Math REST Routes by following the guide below:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I am able to save meta description for my blog post pages Gutenberg but not for my Elementor pages. Could it be Elementor conflict?
Hello,
I can see that the Rank Math REST routes are not being blocked anymore.
Since the issue persists for Elementor pages, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your site and we can see that metadata is properly getting saved on Elementor. Please check the screencast in the sensitive data section for reference.
If you’re facing this issue on a specific page, then please share the page URL with us so we can check the issue further for you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I can’t save on all of my Elementor pages.
Hello,
I tried to access the drive URL you’ve shared but it seems access/permission is needed to access that URL.
However, after further troubleshooting, I can see that Rank Math REST Routes are being blocked by Cloudflare.
Please refer to the screenshot attached in the sensitive data section. Whitelisting the Rank Math REST Routes there should fix this issue.
Whitelist the REST Routes mentioned below:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Or, you may also get in touch with your hosting provider in order to fix this one.
Let us know how it goes. Looking forward to helping you.
Thank you.
I don’t get it. First, you say you can edit and save meta description in Elementor page and if I have problem with specific URL, I should send it to you, and then you say, you can’t because Cloudflare blocked route. I have already rules on Cloudflare to disable security for Rank Math.
And how is possible that I can save meta description for my blog post in Gutenberg and not in Elementor?
Please, this is taking too long. Do you have answer or?
Hello,
I don’t get it. First, you say you can edit and save meta description in Elementor page and if I have problem with specific URL, I should send it to you, and then you say, you can’t because Cloudflare blocked route. I
Yes, we agree with that. But after further debugging, we were able to find the affected URL where the issue is occurring.
And how is possible that I can save meta description for my blog post in Gutenberg and not in Elementor?
We’ve seen a similar situation earlier with many of our users and unblocking Rank Math REST routes on Cloudflare helps in this case. You can ask your hosting provider to see if they can help.
If the issue persists, clear your site, plugin, or any server-level cache and let us know if the issue persists.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
