I baught ai credits but they dont show up

#548567
  • Resolved Bud GTA

    2 years, 8 months ago

    Rank Math free

    I baught ai content credits but they dont show up in my rank math on my website, why is that?

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 8 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Yes, we can see your 50 AI Credits on your account. Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

    Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
    https://rankmath.com/my-account/websites/

    Check if you are able to see the correct remaining credits. See my screenshot below for reference:
    credits

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
    disconnect
    reconnect

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
    refresh credits

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I baught ai credits but they dont show up’ is closed to new replies.