Cancel Business Subscription and Refund

#547780
  • Resolved Richelle Ann Taczanowski

    2 years, 6 months ago

    Rank Math free

    Dear RankMath,

    I hope this email finds you well. I am writing to request the cancellation of my subscription and I want a refund. My account details are as follows:

    Name: Richelle Ann Taczanowski
    Subscription Plan: Business Subscription

    I have decided to cancel my subscription because I no longer need it and it automatically charged my card . I would appreciate it if you could process my cancellation request as soon as possible.

    If there is any information or action required on my part to complete the cancellation process, please let me know. I would also appreciate it if you could confirm the cancellation and any related details, such as the date of the cancellation and any applicable refund.

    Thank you for your time and assistance in this matter. I look forward to hearing back from you soon.

    Best regards,
    Richelle

Viewing 5 replies - 1 through 5 (of 5 total)
  • Princess

    2 years, 6 months ago

    Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.

    Richelle Ann Taczanowski

    2 years, 6 months ago

    Rank Math free

    I no longer need WordPress site, I cannot use it anymore.

    Princess

    2 years, 6 months ago

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    We hope you still consider Rank Math for your SEO if you ever consider using WordPress in the future.

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.​​​​​​​​​​​​​​​​​​​​​​​​​​

    Richelle Ann Taczanowski

    2 years, 6 months ago

    Rank Math free

    Thank you

    Princess

    2 years, 6 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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