Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you have connected your website to one of the free accounts on Rank Math.
Can you please share the email address of that Free account so we can merge it with your PRO account?
Also, please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Hello,
I think it is n*****@m*********
withe kinde regards,
Nicole van der Westen
Minipak Software
Hello,
Thanks for providing the email. We have found the subscription associated with it. To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
I would defenitly like to merge the two accounts
with kinde regards,
Nicole van der Westen
Minipak Software
Hello,
Sure, we can merge the account you have purchased with your current account.
Could you please confirm which email you wanted to use/retain so we can merge them? I’ve added the email addresses of the accounts in the sensitive data section.
Looking forward to helping you.
Thank you.
Hello ,
You can set both accounts to n*****@m*********
With kind regards,
Nicole van der Westen
Minipak Software
Hello,
We have merged your accounts under n*****@m********* as requested.
Now you will need to reconnect your website by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Please check on your end if everything is working as expected.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
