Cancellation of my account has been ignored and payment has been taken

#546589
  • Resolved Kevin Peters

    2 years, 9 months ago

    Rank Math free

    I am not sure if you received my last submission so I am sending this again.

    On the 27 February 2023 I was assured my account would be cancelled and no further payments taken. Today you have taken a further payment against my request. I dealt with an agent called Princess of which I have a copy of her response, mysteru=iously this is not available in my logged in section.

    Please return the payment in full and cancel my account as requested.

    Thank you.

    Kevin Peters

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 9 months ago

    Hello,

    Thank you for getting in touch and we are sorry to hear about the issue you are facing.

    We cancelled your account as requested and the renewal should not have gone through. Our apologies for the inconvenience.

    We have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As per the other support ticket, it was published in the PRO section that’s why you can’t access it. I have transferred it to the Free section and you should be able to access it now.

    Again, we are really sorry for this. Please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Cancellation of my account has been ignored and payment has been taken’ is closed to new replies.