Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The email you have shared was already registered before, that’s why you’re unable to set it to your current account.
In this case, you can use that to log in to that Rank Math account. Or, we can delete that account since there’s no website connected to it or merge your account with your desired email address.
Let us know how this goes.
Thank you.
Hi Reinelle, thank you for your reply.
What happen if we merge the account with the desire email address?
The only thing that would worry me is that the record of the information we have is lost. If there is no risk with that, we can proceed with the merge. Just to confirm, the email that will be logged in is alqowasi.pd@…
Kind regards!
Hello,
As requested, we have merged the account under your preferred email address. Kindly check the sensitive data section for more details.
Please check on your end if everything is working as expected.
Don’t hesitate to get in touch if you have any other questions.
Hi Princess, thank you for your support.
I have already updated the new password, and checked that email is correct.
Kind regards!
Hello,
We’re glad that we could address your concern.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
