Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you have connected your website to one of the free accounts on Rank Math.
Can you please share the email address of that Free account so we can merge it with your PRO account?
Also, please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
I followed the steps and nothing happend
Hello,
We have merged your account requested. You can download Rank Math PRO files from here https://rankmath.com/my-account/
Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.
Please do not hesitate to let us know if you need our assistance with anything else.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
