Hello,
Thank you for getting in touch and we are sorry to hear about the issue you are facing.
Yes, you will be locked to the price regardless of any price increase we might do in the future until you cancel.
However, we have checked your account and saw that you canceled or did not renew both your $59 Plan and $49 Plan.
Right now, our PRO plan is $59. You can check our pricing page to see what’s relevant to your needs make sure to enable automatic renewal to avoid cancellation of your plan in the future.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
I think there was an issue with my card renewing. I didn’t mean for it to stop. Is there a way I can get my $49 price back?
Hello,
Although that was a one-time offer, we can see that you wanted to renew and missed updating the card details. We are willing to make an exception for you.
Please go ahead and make the purchase at the price shown on our website. Then, we will refund the extra money you pay.
Do let us know when you have made the purchase.
Will that lock me back into that lower amount for the next time it renews?
Hello,
Yes as long as you don’t cancel and renew the subscription automatically.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
