False of the words of an article

#536401
  • Hello, I just installed the plugin and I do not understand why the counting of the words of an article is false. For example, when the article has 1200 words, the plugin has 20! Can you help me ?
    Jean-Philippe

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the affected URL so we can check as well?

    Also, are you using a page builder on your site or adding the content using shortcodes?

    Looking forward to helping you.

    Thank you.

    thank you for your reply. Here is an example url :
    https://www.parrainagemagnetique.com/vente-a-domicile/

    It also seems that the plugin does not detect the title of the article. I am using the Thive Themes theme

    Best regards

    Hello,

    Please note that there was a conflict between Thrive and our plugin that was causing some tests to fail. Thrive released an update for their builder and theme with a fix for the issue. If you’re not using the updated version, please update the Thrive Architect and theme builder to the latest version and see if that helps to resolve this issue: https://changelog.thrivethemes.com/

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘False of the words of an article’ is closed to new replies.