Problem Activating Account

#5355
  • Resolved Dra. Ana Luyza Ginecologista e Obstetra

    5 years, 7 months ago

    Rank Math free

    Hello everyone! I need you help to use my Rank Math Account.

    I am using the free version and now I am trying so use the PRO. Is it possible? I looked for some link to assign and nothing.

    And I am facing another problem. I am trying to sync my account inside the admin panel of WordPress. I tried using my username and password but I am still having trouble. The page returns with the same content and page still not activated

    • This topic was modified 5 years, 7 months ago by Todd. Reason: Added RankMath.com logins
Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hello,

    Thanks a lot for getting in touch.

    I am afraid that we do not have a PRO version just yet but you can expect to see this sometime soon.
    Could you please reset your account credentials by making use of the forgotten password link on the login page as shown below and let me know if the issue is still reproduced?
    IMG

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Jen Degtjarewsky

    5 years, 7 months ago

    Rank Math free

    Hi – I am having the same issue. I need to have my password reset. No matter what I do, I cannot connect this account to activate it via WordPress. Please help.

    I simply get a message telling me to “Contact Rank Math” when I ask to reset my password via the “forgot pw’ link

    Jen Degtjarewsky

    5 years, 7 months ago

    Rank Math free

    PS – In exchange for helping me, I will give Rank Math an OUTSTANDING review anywhere you’d like. Just please help me get this sorted out. Thank you.

    Jen Degtjarewsky

    5 years, 7 months ago

    Rank Math free

    Also, I’ve hit the reset password link and I simply get a message telling me to “Contact Rank Math”

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hi Jen,

    Apologies for the delay.

    I have just submitted this request to our accounts team and we will be sending your accounts details to you shortly.

    We regret any inconvenience caused. Thank you.

    Todd

    5 years, 7 months ago

    Rank Math free

    Hello Michael,

    We have updated the sensitive data section with your logins.

    I have resent the email containing your logins once again just in case you didn’t receive it the first time.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Runwise

    5 years, 7 months ago

    Rank Math free

    I encountered a similar problem. Even after I reset my password, I still cannot activate my account. After I went through the wizard process, I saw a seting page. After I opened another page and reopened the Rank Math page in the admin panel of WordPress, I was asked to activate my account again.
    Please help me solve this problem.

    Michael Davis

    5 years, 7 months ago

    Rank Math pro

    Hi Runwise,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please run the setup wizard again from an incognito window and enter the same credentials and complete all the steps. If the issue persists, please open a new ticket so that we can help you further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

Viewing 8 replies - 1 through 8 (of 8 total)

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