Cancel account – no Fastspring link arrives to my account

#534877
  • Resolved Kevin Peters

    2 years, 9 months ago

    Rank Math free

    Hi, I would like to cancel my RankMath account with immediate effect. I have followed your guide, however, no Fastspring link arrives, even though I have tried this a few times. I will be migrating to another SEO service as I feel I am being held to ransom by not being able to simply cancel an account with you.
    Notification of this completed action would be appreciated with acknowledgement that you will NOT renew my account on the 20 March 2023 as advised.
    Regards,
    Kevin

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 9 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We’re sorry to see you go, we have cancelled the subscription and you will not be billed on the next renewal period.

    The settings you have saved while in the PRO will still be intact.

    Everything gets safely stored in your WordPress database and transferred over to the Free version of the plugin. But, the features that are available in the paid/higher plans won’t be accessible afterward. All information you added to your content while on the PRO will remain and activates back as soon as your subscription becomes active again.

    Additionally, we would like to note that any unused Content AI will not carry over to the next plan. Once your credits have expired, there’s no way to reclaim them. So we recommend you to make use of them before they expire.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Cancel account – no Fastspring link arrives to my account’ is closed to new replies.