Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
You have opened this ticket using free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Back to the topic, the error you’re receiving PCLZIP_ERR_BAD_FORMAT (-10) is mainly due to
1. Issue with the zip file you’re uploading : Please download the latest version of Rank Math Pro plugin from your user dashboard.
2. Shortage of space in the server : You have reached the limit of the hosting space. Please contact your hosting provider to see if you have any space available.
Please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
We hope that helps. We are here if you need us again.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
