Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
For your issue, I can see the username you’re requesting already associated with the account you used to open this ticket.
Looking forwrad to hearing back from you.
Thank you.
[moved to sensitive data section]
Hello,
The Rank Math PRO was applied to the email I’ve added in the sensitive data section. You can use that to log in to your paid Rank Math account as well.
Alternatively, we can merge both of your accounts so you can consolidate all of them into a single account. Please confirm which is your preferred email address in the sensitive data section and we will do the needful.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
We have merged your accounts as requested. We have retained the preferred email and username as well.
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems that you already marked this ticket as “Resolved”.
Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.
