Costom fonts are no longer loaded

#531992
  • Resolved digi222

    2 years, 9 months ago

    Rank Math free

    Hello,

    I was very happy to install Rank Math on my WordPress site today. But unfortunately the custom fonts are now no longer loaded. As you can see in the video, the settings are correct. Can’t find any error on the page either.
    I would like to continue using Rank Math, so it would be nice to find the error.

    To load the fonts I use the plugin “Custom Fonts” from Brainstorm Force. I also use Thrive Themes.

    Thanks in advance.
    Kind Regards
    Sylvana Plath

    See here

Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if the issue only persists when Rank Math is activated? You can temporarily deactivate the plugin to check that. All of your settings and data are saved in your database, so there shouldn’t be any data loss upon doing so.

    If the issue only happens when Rank Math is activated, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Costom fonts are no longer loaded’ is closed to new replies.