Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward the receipt from FastSpring.com? Or you can share the email address you used to purchase the PRO plugin so we can locate your account.
In order to fix the issue, please disconnect and reconnect with your Rank Math PRO account by heading over to WordPress dashboard > Rank Math > Dashboard > Help.
If the issue still persists, please click these buttons in Rank Math > Status & Tools > Database Tools:
https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools
https://rankmath.com/kb/rank-math-status-and-tools/#fix-analytics-table-collations
Let us know how it goes. Looking forward to helping you.
Thank you.
I purchase by my self at my email s****@w************
Oh I found that
I buy and must connect my email is v*****@g********
Hello,
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
