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Hi, I purchased credits about a month ago now. I didn’t realize that I was set up with my own account, rather than our business account. From what I understand, there is no way to transfer these credits from one account to another. If this is possible that would be great, if not, I would like to see if I am able to get a refund for these credits. Additionally, I did repurchase these credits on the correct account and have been using them without trouble. Please let me know if I can transfer these credits, or if a refund is possible. Thank you. Katelyn Sheppard
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Sure, in this case, we can transfer the Content AI credits to your Business account instead.
Please add the username or email address of your account in the sensitive data section and we will do the needful.
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
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