Analytics showing zero hits

#530471
Viewing 3 replies - 1 through 3 (of 3 total)
  • Sandeepan Kumar

    2 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    I believe you’ve already followed all these steps: https://rankmath.com/kb/zero-search-traffic-error/

    Please check if there is a pending Scheduled Action by heading over to WordPress dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.

    This is how it should look like:

    Once done, please allow Rank Math a while to fetch data from Google Analytics and you should be able to see the updated data on Rank Math Analytics dashboard.

    Let us know how it goes.

    Thank you.

    pratdante

    2 years, 10 months ago

    Rank Math free

    Hi,

    Thank you for prompt feedback!

    Unfortunately it’s not in pending but in failed.

    Rakibuzzaman Siam

    2 years, 10 months ago

    Hello,

    Please check if the cron jobs are working properly on your website. You can use the WP-Crontrol plugin to check that. In order to fetch the data correctly and consistently, you need to have the cron jobs working and enabled in your installation.

    Here’s a link for more information:
    https://rankmath.com/kb/analytics-issues/#num-1-3-check-cron-issues

    If the cron jobs are working perfectly on your site and still data is fetching, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Analytics showing zero hits’ is closed to new replies.