Problems with formatting FAQs

#529311
  • Resolved Jeppe
    Rank Math free

    Dear RankMath

    I want to format tekst within my FAQs on my wordpress site. When i try to bold/italic or add links on text in my FAQs it won’t update on the final page. I’m using “Turn Rank Math FAQ Block to Accordion” plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    I tried to replicate the issue on my localhost and sorry to say, everything is working fine in local environment. Would you please help me understand when you try to save the post, does it throws any error? If it saves properly, only frontend doesn’t shows the updated content?

    To be able to find the issue, please do share the Javascript console error https://rankmath.com/kb/meta-data-not-saving/#js-errors

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank You.

    Jeppe
    Rank Math free

    Hello again,

    When making text pieces in my FaQs bold the frontend of my page shows this:

    u003cstrongu003ework-life balance.u003c/strongu003e

    Hello,

    Thank you for reverting back with additional information.

    As per the code mentioned above, something is stripping down the HTML and presenting it in unicode format. Infact, u003c stands for ‘<' sign. Would you please deactivate the "Turn Rank Math FAQ Block to Accordion" plugin and check if you can do the formatting of the text? Looking forward to helping you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Problems with formatting FAQs’ is closed to new replies.