Google Analytics 4 code not installed on mobile

#528981

Resolved Adaptive Heath Intelligence
2 years, 10 months ago

Rank Math free

Hello,
I have added my GA4 account, property and data stream to RankMath analytics.
I seem to get real time data from desktops, but not mobile devices. When I checked the source code of the site (https://motc.amandakstaging.com) on my iphone, it looks like the GA javascript is not there.
I’m actually trying to track QR code data with a campaign, using URLs like:
https://motc.amandakstaging.com/?utm_source=test-qr-sydney&utm_medium=test-poster-locationA&utm_campaign=test-motivatec-qr-codes&utm_id=test-motivatec-qr-codes
Are you able to help please?
NOTE: Can you please send replies to g**********@s************?
Thanks very much,
Gary

Viewing 1 replies (of 1 total)

Nigel
2 years, 10 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math for help with evaluating if Google Analytics 4 on your website is tracking mobile devices.

I tested the link you shared in my browser with the user agent set to iPhone and Google tag manager script was loaded. The tag was also showing with Google Tag Assistant. Screenshot:

Please check your iPhone privacy settings. There may be a privacy setting on your phone preventing the tracking code from firing correctly.

Hope that helps. Please let us know if you have questions.

RankBot
2 years, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Google Analytics 4 code not installed on mobile’ is closed to new replies.