Sitemap error

Hello,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

Can you please try following the steps below to see if that works for you?

1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

3. If the above steps doesn’t seem to work, kindly apply the following filter code to your site.

add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

We’re glad that you managed to resolve this issue.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.