-
i switched to a new hosting and after i had to update rankmath everything crashed. i had to uninstall the plugin via file manager and cannot install it again without error messages
Geert
http://www.24taste.nl
-
all my meta descriptions are gone now
Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Please check your mail that is connected to your site. A mail with error logs should be sent to that mail from WordPress. If so, please share them with us here.
If you haven’t received the email then please try debugging on your site, perform the action again and share the error log with us here.
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can also get in touch with your web host to see if they can help you to locate the log file.Also, please include the FTP credentials in the sensitve data seciton. So that we can check as well.
Looking forward to helping you.
Thank you.
this is the message:
Als je hulp nodig hebt met dit probleem, kan je gevraagd worden om de volgende informatie:
WordPress versie 6.1.1
Actief thema: Thrive Theme Builder (versie 3.15.1) Huidige plugin: Rank Math SEO (versie 1.0.108) PHP versie 7.4.33Foutdetails
===========
Een fout van het type E_ERROR werd veroorzaakt op regelnummer 44 van het bestand /var/www/vhosts/24taste.nl/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php. Foutmelding: Uncaught RuntimeException: Error saving action: Error saving action: Duplicate entry ‘0’ for key ‘PRIMARY’ in /var/www/vhosts/24taste.nl/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /var/www/vhosts/24taste.nl/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /var/www/vhosts/24taste.nl/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(244): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /var/www/vhosts/24taste.nl/httpdocs/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(114): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /var/www/vhosts/24tasHello,
Please try following the steps I’ve shared below:
1. Please follow the steps from this KB guide to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.
Here’s a video screencast:
https://i.rankmath.com/KStFugPlease clear all the cache, including the server after following the above process and that should resolve the issue.
Let us know if the issue persists.
Looking forward to helping you.
Thank you.
it’s fixed! Thx for the support
Geert
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
The ticket ‘after an update from rankmath crashed the website’ is closed to new replies.