Analytics

#525763
Viewing 12 replies - 1 through 12 (of 12 total)
  • Md. Sakib Khandaker

    2 years, 10 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Please head over to WordPress dashboard > Tools > Scheduled Actions > Pending.

    or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Run the rank_math/analytics/data_fetch scheduled action and wait for the data fetch to complete.

    This is how it should look like:

    After that, please allow Rank Math a while to fetch data from Google Analytics and you should be able to see the updated data on Rank Math Analytics dashboard.

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Samran Khan

    2 years, 10 months ago

    Rank Math free

    Not working this time. I run the data_fetch 2,3 times but not working.

    Rakibuzzaman Siam

    2 years, 10 months ago

    Hello,

    Please follow the steps below to create a troubleshooting log so that we can check the issue further.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action again from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool and share the link here.

    Looking forward to helping you.

    Thank you.

    Samran Khan

    2 years, 10 months ago

    Rank Math free

    Where i can see wp-content/uploads/rank-math?

    Samran Khan

    2 years, 10 months ago

    Rank Math free

    Here is the log file. https://we.tl/t-n1HIdN9gTf

    Rakibuzzaman Siam

    2 years, 10 months ago

    Hello,

    The auth token from Google has expired on your website. Please navigate to WordPress Dashboard > Rank Math > General Settings > Analytics and click the “Reconnect” link at the top of the settings in order to regenerate the auth token from Google.

    Let us know how it goes.

    Thank you.

    Samran Khan

    2 years, 10 months ago

    Rank Math free

    Not working. I have changed my google analytics and console email. Could it be the problem?

    Jeremy

    2 years, 10 months ago

    Hello,

    Please ensure that you have connected the correct Google account and your website is registered as your property in the Google Search Console.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Samran Khan

    2 years, 10 months ago

    Rank Math free

    How I can check google property myself?

    Md. Sakib Khandaker

    2 years, 10 months ago

    Rank Math agency

    Hello,

    If you’ve changed Google search console and analytics mail, then you’ve to make sure that you’ve connected the correct gmail account with Rank Math.

    You can simply login to your Google Analytics and Search Console to view the property just from the dropdown on the top left navigation bar.

    Looking forward to helping you.

    Thank you.

    Samran Khan

    2 years, 10 months ago

    Rank Math free

    Issue resolved. Thank you for your time.

    Md. Sakib Khandaker

    2 years, 10 months ago

    Rank Math agency

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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