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Dear Madam or Sir, I hope you are well.
I have a slight issue regarding RankMath and Custom Post Type UI running at the same time.
Custom Post Type UI allows you to create and display posts in a certain way. Among all, including a main picture through their panel is compulsory, and this picture is displayed at the very top of the related post.
But since I installed RankMath, this picture is not anymore displayed. And even when I define the main picture of the post through Rank Math, no more picture is displayed. Not even by using the exact same picture in RankMath and Custom Post Type UI.
Could you advise please ?
Thank you in advance.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We’re unable to replicate the issue with the Custom Post Type UI.
Could you please share the affected URL so we can check?
Also, if possible, we would like to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
The ticket ‘Compatibility issue with “RankMath” and “Custom Post Type UI”’ is closed to new replies.