Wrong “Connect With Google” Account Affiliation

#524610
  • Resolved Anonymous
    Rank Math free

    I am trying to figure out how to fix this issue but I’ve had no success. My account is absolutely messed up. I would have just deleted my account and started fresh but there is no option to do so.

    My current Rankmath account has a USER and PASS that I use for logging in. This works ok. It is associated with my current email.

    When I set up the account though, I signed up through Google with a different email. I no longer use this email.

    Whenever I associate a site with Rankmath it tries to connect throughh my Google Account. It is trying to connect with my new email, but the my actual rankmath account is still associated with old Google account.

    Despite trying to remove this association from Google’s end, The issue persists. I either need you to delete my account so I can set it up fresh, or fix this association on your end. There should simply be a connect with google services association set up in my user settings but there is not.

    This is causing all kinds of issues for me and I’ve written two tickets only to be abandoned. Well, I finally figured out what the issue is and I just need someone to fix it for me.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have added login information in the sensitive data section. Kindly check and set a new password on your account so you can login using your username or email address.

    Hope this helps and please do not hesitate to get in touch if you have any other questions.

    Looking forward to helping you. Thank you.

    Anonymous
    Rank Math free

    Hi,

    I tried to login using the information you provided but it didn’t work. When I tried to log in it said, please contact us.

    Next I tried to login using my Google account (lionheadweb@) but it gave me this error:

    Google Account Error

    I either need my account properly associated with this Google Account, or I need the account deleted, so I can set it up fresh.

    Hello,

    The information we provided is for your Rank Math Account area not your WordPress logins.

    Please contact your network provider or developer for this information.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous
    Rank Math free

    I understand that. But this doesn’t fix the google issue! Am I speaking French?

    Hello,

    Sorry for the late reply.

    To remove this association, we will need to delete your account.

    Then you can create a new one but you will need to re-connect all the connected websites.

    Please let us know if yo would like us to proceed with this.

    Anonymous
    Rank Math free

    Ok let’s delete it then.

    Hello,

    Just wanted to confirm here that we have deleted the account.

    We will send you an email about the same as well.

Viewing 7 replies - 1 through 7 (of 7 total)

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