Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Since you’ve merely discussed the problem you’re dealing with, it’s hard to understand and provide solutions on that issue. Can you please share a bit more information of the issue you’re encountering while updating the Rank Math plugin? So that we can pinpoint the issue and assist you to overcome the situation.
You can use tools like imgbb to share screenshots with us and tools like loom to share screencast with us.
We would love to assist you with this one.
Thank you.
look here will give me this error https://prnt.sc/VsdbDW9aY4EL
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Back to your issue, please try following the guide below in order to fix this:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
